Studio Policies & FAQs

What should I wear & bring to class? Comfortable clothing that you can move in. Socks are required for all classes, and we have some to purchase in studio. You can bring a water, or grab some from our waiting room on your way into class. Feel free to help yourself to our coffee and tea bar as well!

Where do I park? SUMMIT: Street parking is available. There is a public lot outside of the West Elm that is nearby. We recommend budgeting extra time to park especially during peak times like 9am-1pm and weekends. FAR HILLS: We have our own private lot right on the corner of Peapack Rd. and Demun Pl.

How many people are in each class? We keep our classes small—5 clients in Summit and 7 in Far Hills—to give you personalized attention, better form corrections, and a more supportive experience. Small classes mean big results. Because spots are limited, late cancellations make it hard for others to join—so we ask that you cancel at least 12 hours in advance. Members get priority registration, making it easier to reserve your favorite classes.

How long are the classes? All group class times. Group classes are 55 minutes in length, unless stated otherwise on the class schedule. All group classes require pre-registration

What if I am late to class? We understand it happens - please try to call ahead and let us know. Please arrive on time for your scheduled class or appointments. If you are more than 10 minutes late for a class it will be at the discretion of the instructor whether to allow entry into the class. If you are more than 15 minutes late for a class you will not be allowed entry into the class for your safety and so as not to disrupt the flow of the class.

Cancellation & No-Show Policy Group Class Cancellation Policy: You may cancel your class at no charge up to 12 hours prior. After 12 hours, you will be considered a "late cancel." Late cancellations for group sessions will result in the loss of the class. Clients who late cancel 10 times or more within a 3 month period will incur an automatic $10 penalty. Private Session Cancellation Policy: If you are signed up for a private or duet service, you can cancel at no charge up to 24 hours prior. After 24 hours, you will be charged half the cost of the session. If you cancel within 12 hours or less of your service, you will be charged the full amount. Appointments can be canceled by calling, texting or emailing the studio during our regular business hours. (Mon-Thurs 8:00 am-7:00 pm, Friday 8:00-3:00 pm, Sat 9:00 am-12:00 pm). You can manage your bookings on our mobile app or through Momence.com No-Show Policy: Clients that do not show for their scheduled class or appointment will be charged the full price of the session. Automatic reminder emails. These are sent out 24 hours before your appointment or class. It is the client’s responsibility to check spam/junk mailboxes for any incoming mail. The R3finery, LLC is not responsible for any bounced or failed email communications.

How does the waitlist work? If the class you'd like to take is full, you can add yourself to the waitlist so if anyone cancels you'll automatically be added in. The waitlist closes 60 minutes prior to class. If you'd like to wait at the studio in case of a no-show, you will be allowed into class if a participant doesn't show up within 10 minutes of the start time. Clients on the waitlist will be considered booked in the class and will incur charges if added within the 12-hour window. It is the responsibility of waitlisted clients to remove themselves before the 12-hour window if they're unable to attend. Failure to remove oneself from the waitlist within the specified time frame will result in a $50 charge or deduction of a class from the package. The waitlist cutoff time is set at 1 hour before the class begins, meaning you can be notified up to one hour before your scheduled class. You will NOT be added to the class within one hour of the class start time. Automatic reminder emails and notifications are sent out 24 hours before your appointment or class. It is the client’s responsibility to check spam/junk mailboxes for any incoming mail. The R3finery, LLC is not responsible for any bounced or failed email communications.

Can I do Pilates if I am pregnant or injured? Pregnancy Policy: For the safety and well being of all clients, we kindly ask that any client who is pregnant notify the instructor prior to participating in class. This allows us to provide appropriate modifications and support throughout your pregnancy journey. Once a client reaches the 3rd trimester, participating in group classes requires clearance from the class instructor. In most cases, we recommend transitioning to private sessions during their time to ensure personalized attention and a program tailored to your specific needs. If you are injured, please let your instructor know prior to the class or session. It is up to your instructor's discretion if the class will be safe for you, and they will provide available modifications. We have physical therapy available to assist in your recovery. New and existing The R3finery, LLC clients with an undiagnosed chronic pain or injury are required to seek out professional medical advice prior to their next session. Most of our Instructors can work with physical dysfunction and injuries and clients may benefit from scheduling private sessions with one of our physical or occupational therapists

Can I use my membership or package at both locations? YES! You can sign up for classes at either studio with the same package or membership Please ensure you have your filters set correctly if you plan to only sign up at one location to avoid accidentally signing up for the wrong studio!

Can I take a class if I am brand new to Pilates? Sure thing! We recommend arriving early to acquaint yourself with the studio and reformer. Please also let your instructor know that it is your first time, as well as any injuries, exercise restrictions, or concerns you may have. If you aren't comfortable jumping into classes, Private Pilates is a wonderful way to get started! Check our our New Client Special which gives you discounted access to 2 Privates and 3 Classes to get the most out of your Pilates experience. We also have a class called "R3fresh" that is geared more towards beginners and those new-er to Pilates. All clients new to Pilates are strongly recommended to complete at least one Private Session before signing up for a Group Reformer Class. Advancement from an All Levels Class (R3fresh or R3form) to an Intermediate or Advanced Class (R3fine, R3fine 1.5) is at the discretion of the instructors and studio owners. Please speak to your instructor prior to registering for a more advanced class. This is to ensure the safety of the client as well as to maintain the flow of the class.

Can I have my phone in class? Distraction-free environment. The R3finery, LLC aims to create a quiet and peaceful practice space. Anyone entering the studio is requested to SILENCE CELL PHONES – no vibration or beeping alerts. The R3finery, LLC provides cubbies for personal belongings, which should be stored neatly. The R3finery, LLC requests that all clients keep conversations to a minimum, both in the studio and the waiting areas.

How do I know if my instructor has a substitute? Group class instructors subject to change. Any instructor changes will be noted on our group class page as soon as they are known about out of courtesy. The R3finery, LLC is under no obligation to give prior notice of any Instructor changes to clients

How can I pay for my class/service? The R3finery, LLC accepts cash, credit cards, or local personal checks for any purchase. A $25.00 USD charge is levied for bounced or returned checks. All sales are final. Payment is to be made at time of service. Payment can be made on the Momence app/website ahead of time. We are not affiliate with ClassPass and cannot offer refunds if clients paid for our services using third-party vendors. Physical Therapy: we do not accept insurance for our PT services, but we are happy to provide you with the necessary forms to submit to your insurance company for out-of-network benefits. Having both worked in insurance-based practices, Sara and Alix have decided to not accept insurance in order to provide you with the best one-on-one care possible and to not feel limited by insurance restrictions.